Rush Orders: Available for an additional fee and must be approved at the time of ordering. Rush availability is not guaranteed.
Hat Orders: There is a minimum order of 3 hats per design. **Unless otherwise discussed.**
Payment Policy: No orders will be started without full payment. **Unless otherwise discussed.**
Refunds: Due to the custom nature of our products, all sales are final. We do not offer refunds or exchanges.
Personal Items: Will no longer be accepted, unless otherwise discussed.
We accept high-quality `.png`, `.jpeg`, `.svg`, and `.ai` (Adobe Illustrator) files. Vector files (`.svg` or `.ai`) are highly preferred for the best results.
For embroidery, there may be a one-time digitization fee (starting at $15) to convert your design into a stitch-ready file. This fee does not apply to simple text or our stock designs.
Yes! For all custom orders, we will send a digital mockup (proof) to your email for approval before we begin production. One free revision to the mockup is included. Additional revisions may incur a small fee.
Shipping times are *in addition* to our 1-2 week turnaround time. We typically ship via USPS or UPS, which takes 3-5 business days. We do offer free local pickup in Miami, FL. You can select this option at checkout, and we will email you when your order is ready with pickup instructions.
As noted in our policies, we generally do not accept customer-supplied items. This is to ensure the quality of the final product and prevent damage to items we cannot replace. In some rare cases, we may make an exception (**unless otherwise discussed**), but we are not responsible for any damage to customer-supplied items during the production process.
We only use your personal information (name, email, address) to fulfill your order and communicate with you about it. We will never sell or share your data with third parties. For more details, please read our full Privacy Policy.
